Refund Policy
Effective as of: August 13, 2026
At Cordless Grass Trimmer, we want you to be completely satisfied with your purchase. If you are not entirely happy with your Cordless Grass Trimmer, we're here to help.
1. 30-Day Return Window
You have 30 calendar days from the date your item was delivered to initiate a return. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
- Accompanied by the receipt or proof of purchase.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to support@cordlessgrasstrimmer.com with your order number and the reason for your return.
- Receive RMA: Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back. Please do not send your item back without an RMA number, as it may delay or prevent your refund.
- Package Your Item: Securely package the item in its original packaging, including all accessories, manuals, and parts. Clearly write the RMA number on the outside of the package.
- Ship Your Item: Ship the item to the address provided with your RMA instructions.
3. Refund Method and Timeline
Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item and the status of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Please note that it may take some time for your bank or credit card company to post the refund to your account.
4. Return Shipping Costs
The customer is responsible for paying the return shipping costs for unwanted items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund unless otherwise specified for defective/damaged items.
5. Non-Returnable Items
Certain types of items cannot be returned:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
- Clearance or final sale items.
- Gift cards.
- For hygiene reasons, any personal care products once opened or used. (Note: This product is not a hygiene product, but this clause is included for general compliance.)
- Personalized or custom-made items.
6. Damaged or Defective Items
If you receive a damaged or defective Cordless Grass Trimmer, please contact us immediately at support@cordlessgrasstrimmer.com within 7 days of delivery. We will work with you to resolve the issue promptly. For damaged or defective items, we will offer a free replacement or a full refund, and we will cover the return shipping costs if the item needs to be sent back.
7. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@cordlessgrasstrimmer.com, and we will guide you through the process.
8. Late or Missing Refund Troubleshooting Steps
If you haven't received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company. It may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you've done all of this and you still have not received your refund, please contact us at support@cordlessgrasstrimmer.com.